cy99's Privacy Policy
Protecting your personal information at cy99 is our highest priority. We keep your data secure at all times through SSL encryption and strict security measures.
Introduction & Scope of Policy
This privacy policy applies to all users of the cy99 platform. When you use the cy99 website, create an account, play games, or use any of our services, you are considered to have accepted the terms of this policy.
cy99 operates a trusted online casino and betting platform for users in Bangladesh. We store and manage the personal information you provide on our platform with great care and responsibility. The purpose of this policy is to clearly inform you about what information is collected, why it is collected, how it is used, and what rights you have.
This policy may be updated from time to time. For any changes, we will publish a revised version on this page and notify you where necessary.
What Information We Collect
cy99 collects two types of information — information you provide directly, and information collected automatically while you use the platform.
2.1 Personal Information Provided Directly
During account registration and management, you may provide the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Payment account details (bKash, Nagad, Rocket, Upay, or bank account information)
- Identity verification documents (national ID card or passport details)
2.2 Automatically Collected Information
When you use the cy99 platform, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Page visit time and duration
- Your activity on the platform and gaming history
- Transaction information and history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may sometimes receive information from verification agencies or payment providers. This information is used solely to improve the security of your account and the quality of our services.
Purpose of Using Your Information
cy99 uses your personal information for the following purposes:
3.1 Account & Service Management
- To create, verify, and keep your account secure
- To process deposits, withdrawals, and transactions
- To manage bonuses, rewards, and promotional offers
- To track your VIP level and benefits
3.2 Security & Compliance
- To confirm age verification (21+)
- To detect and prevent fraud, money laundering, and illegal activities
- To maintain a fair and safe gaming environment
- To ensure responsible gaming
3.3 Customer Service & Communication
- To respond to your questions, complaints, or requests
- To provide support via live chat and email
- To send notifications about important policy changes or service updates
3.4 Service Improvement
- To analyze and improve platform usability
- To assist in developing new games and features
- To deliver a personalized experience based on your preferences
Information Disclosure & Sharing
cy99 may share your personal information with third parties only in very limited and controlled circumstances.
4.1 Service Provider Partners
We use trusted third-party services for payment processing, identity verification, and technical infrastructure. These providers only receive the information necessary to complete the specific task and may not use this information for any other purpose.
4.2 Legal Obligations
In cases involving court orders, lawful requests from law enforcement agencies, or applicable legal requirements, cy99 may be required to disclose relevant information to the relevant authorities.
4.3 Business Transfers
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. In such circumstances, we will notify you in advance and ensure your rights are protected.
4.4 With Your Consent
Outside of the above, cy99 will not share your personal information with any third party without your explicit consent.
Cookies & Tracking Technologies
cy99 uses cookies and similar technologies to operate the platform effectively and improve your experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They maintain your login session, ensure security, and prevent fraudulent activity. Disabling these cookies will prevent the platform from working properly.
5.2 Functional Cookies
These cookies remember your preferences and settings (such as language and display preferences), so you do not have to re-enter the same information on each visit.
5.3 Analytics Cookies
These cookies help us understand how users are using the platform. This information is completely anonymous and is used solely to improve the quality of the service.
Data Security Measures
cy99 takes industry-standard technical and organizational steps to protect your personal information.
6.1 Encryption & Technical Security
- All data transfers are secured through SSL/TLS encryption
- High-grade encryption technology is used for storing payment information
- Servers and databases are subject to regular security audits
- Automated monitoring systems to detect suspicious activity
6.2 Access Control
Only staff members who need your personal information to perform their duties have access to it. All staff operate under strict confidentiality agreements.
6.3 Data Retention Period
Your personal information will be retained for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period for legal, security, or dispute resolution purposes. Once no longer needed, the information will be securely deleted or anonymized.
Your Rights
As a cy99 user, you have the following rights over your personal information:
7.1 Right to Access
You may request a copy of the personal information cy99 holds about you at any time. We will provide this information as quickly as possible after receiving your request.
7.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Providing accurate information helps improve the quality of your service.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. Please note, however, that some information may not be possible to delete due to legal obligations or legitimate business requirements.
7.4 Right to Object to Processing
You may object to the processing of your information for marketing communications or profiling. We respect this request and will action it as quickly as possible.
7.5 Right to Data Portability
You may request your personal information in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, please contact us at [email protected] or get assistance via live chat.
Protection of Minors' Information
cy99 is an adults-only platform and provides services only to individuals aged 21 or older.
We do not intentionally collect personal information from minors. An age verification process is followed at the time of registration. If we become aware that someone under the age of 21 has opened an account on cy99, that account will be immediately closed and the associated information will be deleted.
If a parent or guardian believes their child has opened an account on cy99, please contact us at [email protected].
Third-Party Services
The cy99 platform may include services from game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) and payment processors. These third-party services have their own privacy policies, and cy99 is not responsible for those policies.
Payment service providers such as bKash, Nagad, Rocket, and Upay manage your financial information in accordance with their own data protection policies. You are advised to read the privacy policy of the relevant payment method before completing a transaction on cy99.
Policy Changes & Updates
cy99 reserves the right to change this privacy policy at any time. This policy may be updated due to expansion of services, legal changes, or technology upgrades.
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email
- A clear notification will be shown when you log in to the cy99 platform
- The date of the update will be noted on this page
Continuing to use cy99 after any changes means you have accepted the revised policy. If you do not agree with the changes, you may request to close your account.
Last Updated: 2026
Contact & Complaints Resolution
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us.
Our data protection team will review your request as quickly as possible and work to provide a resolution.
- Email: [email protected]
- Live Chat: Available 24/7, support available in Bengali and English
We take every complaint seriously and are committed to ensuring your right to privacy.
Play Safe at cy99
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